You might remember my rant a couple of weeks ago about the customer service from Sprint.
Well, it looks like they are also concerned about all the calls from customers. So much so that they are TERMINATING the contracts of people who have too many problems! Unbelievable.
Here is an excerpt of the article on Switched.com...
One of the most frequent complaints levied against wireless provider Sprint is the lengthy waits experienced when calling into its customer service department. Sprint is taking a strong stance and making a major change to solve the problem, though perhaps not in the way you might be expecting. The company has decided to cancel the accounts of subscribers who it feels call customer service too frequently. According to BetaNews, letters were sent out on June 29 to 'problem' subscribers notifying them of the termination of their service, which goes into effect at the end of this month. It's not known how many customers received Sprint's Dear John letter, which read, "The number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs."
Imagine if a church tried this...just sent a "dear John" letter to a member who was just too needy, took too much time, required too much conversation, or perhaps had too many problems.
"Dear John -- I'm sorry to inform you that the number of inquiries you have made to us during this time has led us to determine that Jesus is unable to meet your current life needs..."